Shipping RatesWe offer FREE standard shipping on all domestic orders (48 contiguous states, except Hawaii and Alaska). Just because shipping is cheap doesn't mean it should take a long time, you can expect to receive your order within 2-7 business days if the products are in stock. Expedited and international shipping services are available for additional fees. Please allow 4-6 weeks for production and delivery for Made-To-Order regalia.
|Shipping options||Processing time||Estimated shipping time||Shipping charges|
(USPS Priority or UPS Ground)
|1-2 business days||1-5 business days
(1-2 days for orders in California)
|FREE shipping to the U.S. 48 contiguous states
($35 for Alaska, Hawaii & Puerto Rico)
|Express Saver||1 business day||3 business days||$30/regalia set|
|Express Shipping||1 business day||2 business days||$50/regalia set|
|Standard International||1-2 business days||Varies by country||$65/regalia set|
Return and Exchange PolicyWe take pride in our product quality and absolutely value our customer satisfaction. If you are not 100% happy with your purchase, you can return/exchange any unused item under the original condition and packaging within 10 days of receiving your order (free of charge). Please note that we cannot accept return/exchange after university official graduation date, or any Made-To-Order regalia.
We use a ‘postmark’ date to determine a refund date. We will be responsible for any return/exchange shipping charges by providing a pre-paid shipping label. To return/exchange a product, please follows the instructions:
- Email us: firstname.lastname@example.org to get a "pre-paid" return shipping label
- Complete a Return/Exchange Form online or enclosed in the box
- Mail your product along with the Return/Exchange Form to: PhinisheD Gown LLC 4000 Pimlico Drive Suite 114-111, Pleasanton, CA 94588
- Once your return is received and approved, the refund will be automatically applied to your original method of payment within 7 business days.