Shipping and Return
Shipping Rates
We offer FREE standard shipping on all domestic orders (48 contiguous states, except Hawaii and Alaska). Just because shipping is cheap doesn't mean it should take a long time, you can expect to receive your order within 2-7 business days if the products are in stock. Expedited and international shipping services are available for additional fees. Please allow 4-6 weeks for production and delivery for Made-To-Order regalia.| Shipping options | Processing time | Estimated shipping time | Shipping charges |
| Standard Shipping (USPS Priority or UPS Ground) |
1-2 business days | 1-5 business days (1-2 days for orders in California) |
FREE shipping to the U.S. 48 contiguous states ($35 for Alaska, Hawaii & Puerto Rico) |
| Express Saver | 1 business day | 3 business days | $30/regalia set |
| Express Shipping | 1 business day | 2 business days | $50/regalia set |
| Standard International | 1-2 business days | Varies by country | $65/regalia set |
Return and Exchange Policy
We take pride in our product quality and absolutely value our customer satisfaction. If you are not 100% happy with your purchase, you can return/exchange any unused item under the original condition and packaging within 10 days of receiving your order (free of charge). Please note that we cannot accept return/exchange after university official graduation date, or any Made-To-Order regalia.We use a ‘postmark’ date to determine a refund date. We will be responsible for any return/exchange shipping charges by providing a pre-paid shipping label. To return/exchange a product, please follows the instructions:
- Email us: info@phinishedgown.com to get a "pre-paid" return shipping label
- Complete a Return/Exchange Form online or enclosed in the box
- Mail your product along with the Return/Exchange Form to: PhinisheD Gown LLC 4000 Pimlico Drive Suite 114-111, Pleasanton, CA 94588
- Once your return is received and approved, the refund will be automatically applied to your original method of payment within 7 business days.
For size exchange: We will mail the new product for exchange upon receiving the original product and via standard mail (2-7 business days).